ProVision 4.2 FAQ
Q. Will I experience any downtime with my ProVision software if I update?
A. The update itself will only take a few minutes, but the new syncing and matching feature may take some time. It is advised to NOT begin the sync during your normal business hours, as the initial matching process may take a while if you have many clients in either the ProVision or Portal client databases. You can bypass this option by clicking “no” at the “Do you want to link your Portal and Provision clients now and sync your data?” Just make sure to do this step later when you have some time to spare.
Q. I receive a sync error indicating that one or more of my clients are assigned to a different practitioner. This is a current client, how do I proceed?
A. Please contact your local NES Health office and one of our team can transfer this client(s) to your account so that this client(s) and their scans can be synced.
Q. I receive the following sync error: “the email address already exists in the system, the account in use is a practitioner or staff member not a client”, how can I resolve?
A. If one of your clients is also a practitioner then it’s not possible to sync this client without changing their email address. For example their normal email could be prefixed with “client_” to allow their scans to be synced.
Q. I can’t sync my own client scans in ProVision because it says the email address is already in use, how can I resolve this?
A. As this email exists (for your Portal practitioner record) it can’t be duplicated. Please change to an alternative email or prefix the email with “client_” (for example) to allow this client and their scans to be synced.
Q. The ProVision home screen shows a number of sync errors, how can I see what these are?
A. Click on the number of errors and a window will appear which provides the error details. Alternatively, in the client selection screen, click ‘Show All Clients’, click on any of the yellow exclamation icons to view the sync error for that client.
Q. How often should I sync?
A. The syncing process for your existing clients is a one-time task - after doing this initially, all your future clients and their data will automatically be synced between ProVision and the portal. It's important to remember that an email address must be entered in the Client Details in order for the Portal Sync to work for that client.*
*The email address is how the automatic profile syncs are made so if 2 different people had the same email address in ProVision and in Portal, there could be an incorrect profile sync. Don’t worry, if this happens all you have to do is click the “disconnect” button to unlink them, then simply go back into the Client Details and correct the incorrect email address.
Q. I was in the scan/Portal configuration page, and saved my client’s order for infoceuticals, but now it says I don’t have any saved orders. What now?
A. Prior to visiting the configuration page, you will first need to save the recommendations from the “Recommendations” screen (yellow icon) within the scan. After you’ve saved the recommendations, you can continue to the Cog icon and save and pay for the order.
Q. What does the automatic email that is sent from ProVision say?
A. Subject: NES Portal - Login Details
Body:
NES Health Portal - Your Login Details
You are receiving this email because your NES Health Practitioner has added you to the NES Health Online Portal. You
now have the ability to create a remote scan for your practitioner to analyse and recommend NES Health solutions for
you.
To start remote scanning, download the NES Desktop application:
Windows version
https://s3.amazonaws.com/nes-software/RELEASE/NESDesktop/NESDesktop.msi
Mac version
After consulting with your practitioner, log into the NES Health Portal at http://portal.neshealth.com to view your miHealth
recommendations uploaded by your practitioner.
Email Address: example@neshealth.com
Password: eXaMpLe
Many thanks,
The NES Health Team
Q. How do I fix the following error shown when starting ProVision 4.2 "To run this application, you first must install one of the following versions of the .NET Framework"?
A. ProVision 4.2 requires .NET Framework 4.5.2, this can be downloaded and installed from here: www.microsoft.com/en-gb/download/details.aspx?id=42643
Q. How do I fix the following issue: When clicking the cog within a scan, the popup window opens with the view enlarged, making it impossible to navigate within the window. At the same time, the main PV scan window shrinks to about half the size.
A. Please see the solution here: help.neshealth.com/kb/provision-software-related-issues/provision-window-shrinks-when-the-coggear-is-clicked
Q. Will I experience any downtime with my ProVision software if I update?
A. The update itself will only take a few minutes, but the new syncing and matching feature may take some time. It is advised to NOT begin the sync during your normal business hours, as the initial matching process may take a while if you have many clients in either the ProVision or Portal client databases. You can bypass this option by clicking “no” at the “Do you want to link your Portal and Provision clients now and sync your data?” Just make sure to do this step later when you have some time to spare.
Q. I receive a sync error indicating that one or more of my clients are assigned to a different practitioner. This is a current client, how do I proceed?
A. Please contact your local NES Health office and one of our team can transfer this client(s) to your account so that this client(s) and their scans can be synced.
Q. I receive the following sync error: “the email address already exists in the system, the account in use is a practitioner or staff member not a client”, how can I resolve?
A. If one of your clients is also a practitioner then it’s not possible to sync this client without changing their email address. For example their normal email could be prefixed with “client_” to allow their scans to be synced.
Q. I can’t sync my own client scans in ProVision because it says the email address is already in use, how can I resolve this?
A. As this email exists (for your Portal practitioner record) it can’t be duplicated. Please change to an alternative email or prefix the email with “client_” (for example) to allow this client and their scans to be synced.
Q. The ProVision home screen shows a number of sync errors, how can I see what these are?
A. Click on the number of errors and a window will appear which provides the error details. Alternatively, in the client selection screen, click ‘Show All Clients’, click on any of the yellow exclamation icons to view the sync error for that client.
Q. How often should I sync?
A. The syncing process for your existing clients is a one-time task - after doing this initially, all your future clients and their data will automatically be synced between ProVision and the portal. It's important to remember that an email address must be entered in the Client Details in order for the Portal Sync to work for that client.*
*The email address is how the automatic profile syncs are made so if 2 different people had the same email address in ProVision and in Portal, there could be an incorrect profile sync. Don’t worry, if this happens all you have to do is click the “disconnect” button to unlink them, then simply go back into the Client Details and correct the incorrect email address.
Q. I was in the scan/Portal configuration page, and saved my client’s order for infoceuticals, but now it says I don’t have any saved orders. What now?
A. Prior to visiting the configuration page, you will first need to save the recommendations from the “Recommendations” screen (yellow icon) within the scan. After you’ve saved the recommendations, you can continue to the Cog icon and save and pay for the order.
Q. What does the automatic email that is sent from ProVision say?
A. Subject: NES Portal - Login Details
Body:
NES Health Portal - Your Login Details
You are receiving this email because your NES Health Practitioner has added you to the NES Health Online Portal. You
now have the ability to create a remote scan for your practitioner to analyse and recommend NES Health solutions for
you.
To start remote scanning, download the NES Desktop application:
Windows version
https://s3.amazonaws.com/nes-software/RELEASE/NESDesktop/NESDesktop.msi
Mac version
- Click this link to download the Mac version of NES Desktop: https://s3.amazonaws.com/nes-software/RELEASE/NESDesktop/NESDesktopMac.dmg
- Open the downloads folder, wait for the download to complete.
- Once download is complete ‘NESDesktopMac.dmg’ will appear, double-click this.
- A new window should appear, drag the icon on the left named ‘NES Desktop’ into the applications folder shown on the right. Close the window.
- Open the applications folder, search for ‘NES Desktop’, double-click to run.
After consulting with your practitioner, log into the NES Health Portal at http://portal.neshealth.com to view your miHealth
recommendations uploaded by your practitioner.
Email Address: example@neshealth.com
Password: eXaMpLe
Many thanks,
The NES Health Team
Q. How do I fix the following error shown when starting ProVision 4.2 "To run this application, you first must install one of the following versions of the .NET Framework"?
A. ProVision 4.2 requires .NET Framework 4.5.2, this can be downloaded and installed from here: www.microsoft.com/en-gb/download/details.aspx?id=42643
Q. How do I fix the following issue: When clicking the cog within a scan, the popup window opens with the view enlarged, making it impossible to navigate within the window. At the same time, the main PV scan window shrinks to about half the size.
A. Please see the solution here: help.neshealth.com/kb/provision-software-related-issues/provision-window-shrinks-when-the-coggear-is-clicked
